At E-MailPilot, we respect your privacy and are committed to protecting the information you provide while using our email marketing and campaign management platform. This Privacy Policy explains what information may be collected, how it is used, how it is protected, and the choices available to you.
By accessing or using E-MailPilot, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use our platform, we may collect the following categories of information:
Account Information
When you create or manage an account, we may collect information such as your name, login credentials, business information, and other information required to provide our services.
Campaign Information
When using our email marketing tools, you may provide information such as:
- Email campaign content
- Email templates
- Subject lines
- Subscriber or recipient lists
- Segments and audience information
- Campaign schedules
- Automation workflows
- Analytics and campaign preferences
You are responsible for ensuring that you have the necessary rights and permissions to use subscriber or recipient information uploaded to the platform.
Usage Information
We may collect information about how you interact with E-MailPilot, including:
- Pages and features accessed
- Campaign activity
- Email delivery activity
- Login activity
- Browser and device information
- IP address
- Operating system
- Performance and diagnostic information
Payment Information
If you purchase a paid plan, payment transactions may be processed through third-party payment providers. We may receive limited transaction-related information necessary to manage subscriptions, billing status, and account access. Full payment card information may be handled directly by the applicable payment provider.
2. How We Use Information
Information collected through E-MailPilot may be used to:
- Provide and operate the platform
- Create and manage email campaigns
- Deliver and automate emails
- Provide reporting and analytics
- Improve campaign performance
- Maintain and improve our services
- Personalize the user experience
- Process subscriptions and payments
- Detect fraud, abuse, and unauthorized activity
- Maintain platform security
- Troubleshoot technical issues
- Communicate important service-related information
- Comply with applicable legal obligations
We do not use customer information for purposes unrelated to providing, maintaining, improving, or securing our services unless otherwise permitted by applicable law.
3. Email Recipient Data
E-MailPilot may allow users to upload and manage subscriber or recipient information for email marketing purposes.
Users are responsible for:
- Obtaining appropriate consent where required
- Providing legally required notices to recipients
- Maintaining accurate recipient information
- Respecting unsubscribe and opt-out requests
- Complying with applicable email marketing and privacy laws
E-MailPilot does not take responsibility for the legality of recipient lists uploaded or campaigns created by users.
4. Email Tracking and Analytics
To provide campaign reporting and performance insights, the platform may use technologies that help measure email activity.
Depending on the features used, this may include information such as:
- Email delivery status
- Opens
- Clicks
- Bounces
- Unsubscribe activity
- Campaign engagement
- General performance metrics
These analytics help users understand campaign performance and improve future communications.
5. Cookies and Similar Technologies
E-MailPilot may use cookies and similar technologies to:
- Keep users signed in
- Maintain security
- Remember preferences
- Understand website usage
- Improve website functionality
- Analyze platform performance
You may be able to control or disable cookies through your browser settings. Certain features may not function correctly if necessary cookies are disabled.
6. Third-Party Services and Integrations
E-MailPilot may integrate with or rely on third-party services to provide features such as:
- Email delivery
- Payment processing
- Analytics
- Cloud storage
- Authentication
- Artificial intelligence features
- Infrastructure and hosting
- Customer support
These providers may process information on our behalf or according to their own privacy policies. Where applicable, users should review the privacy policies of third-party services they choose to connect with E-MailPilot.
7. Artificial Intelligence Features
Certain E-MailPilot features may use artificial intelligence to assist with email content, campaign creation, optimization, analytics, or related functionality.
Information submitted to AI-powered features may be processed to provide the requested functionality. Users should avoid submitting confidential, sensitive, or unnecessary personal information when using AI features.
8. Data Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, or misuse.
However, no internet-based service or electronic storage system can be guaranteed to be completely secure. Users should also take appropriate steps to protect their account credentials and access information.
9. Data Retention
We retain information for as long as reasonably necessary to:
- Provide our services
- Maintain accounts and campaign functionality
- Meet contractual obligations
- Resolve disputes
- Prevent fraud or abuse
- Maintain business and technical records
- Comply with applicable legal requirements
Retention periods may vary depending on the type and purpose of the information.
10. Data Sharing and Disclosure
We may share information only when reasonably necessary for purposes such as:
- Providing and operating the platform
- Working with service providers
- Processing payments
- Delivering emails
- Providing integrations
- Maintaining security
- Complying with legal obligations
- Protecting our rights, users, or services
- Responding to lawful requests from authorities
We do not sell personal information as a primary business practice.
11. Your Privacy Choices
Depending on applicable law and the features available to you, you may have rights concerning your personal information, including the ability to:
- Access certain information
- Request correction of inaccurate information
- Request deletion of certain information
- Manage account information
- Control certain cookie preferences
- Unsubscribe from promotional communications
- Request information about how your data is processed
Some information may need to be retained when required by law or necessary for legitimate business purposes.
12. Marketing Communications
Users may receive service-related communications necessary for account administration, security, billing, or important changes to the platform.
Where applicable, promotional communications may include an option to unsubscribe. Unsubscribing from promotional communications does not necessarily stop essential service-related communications.
13. Children’s Privacy
E-MailPilot is not intended for children who are below the minimum age required to independently use online services under applicable law.
We do not knowingly collect personal information from children in violation of applicable privacy requirements.
14. International Data Processing
Depending on the infrastructure and third-party services used to operate E-MailPilot, information may be processed or stored in countries other than the country in which the user is located.
Where required, appropriate safeguards will be applied to international transfers of personal information.
15. Third-Party Websites
E-MailPilot may contain links or integrations to third-party websites and services. We are not responsible for the privacy practices, security, or content of external services.
Users should review the privacy policies of third-party websites before providing information to them.
16. Business Transfers
If E-MailPilot is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable privacy laws.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
When changes are made, the updated version will be published on this page along with a revised Last Updated date.
18. Governing Privacy Requirements
Our privacy practices are intended to comply with applicable data protection and privacy laws based on the nature and location of our users and services.
Users are responsible for ensuring that their use of E-MailPilot, including the collection and processing of recipient information, complies with applicable laws and regulations.
19. Acceptance of This Policy
By using E-MailPilot, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.
