Terms and Conditions

Welcome to E-MailPilot. These Terms and Conditions govern your access to and use of the E-MailPilot website, platform, features, and services.

By accessing or using E-MailPilot, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, you should not use the platform.

1. About the Service

E-MailPilot provides an email marketing platform designed to help users create, manage, automate, and analyze email campaigns.

Depending on the selected plan, available features may include:

• Email campaign creation
• Email templates
• Audience and list management
• Email automation
• Campaign scheduling
• Reporting and analytics
• AI-assisted content features
• Segmentation
• Performance monitoring
• Campaign management tools

Features and availability may vary between subscription plans.

2. Eligibility

You must be legally capable of entering into a binding agreement under applicable law to use E-MailPilot.

If you use E-MailPilot on behalf of a business, organization, or other entity, you represent that you have the authority to accept these Terms on its behalf.

3. Account Registration

Certain features may require you to create an account.

You are responsible for:

• Providing accurate information
• Keeping account information up to date
• Maintaining the confidentiality of your login credentials
• Protecting access to your account
• All activity conducted through your account

You should notify the appropriate service channel if you believe your account has been accessed without authorization.

4. Acceptable Use

You agree to use E-MailPilot only for lawful and legitimate purposes.

You must not use the platform to:

• Send spam or unsolicited bulk messages
• Distribute malicious software
• Send fraudulent or deceptive communications
• Conduct phishing or impersonation campaigns
• Promote illegal activities
• Distribute harmful or unlawful content
• Harass, threaten, or abuse recipients
• Collect information through deceptive methods
• Violate privacy or data protection laws
• Circumvent platform security measures
• Attempt to gain unauthorized access to systems
• Interfere with the operation of the platform
• Abuse email infrastructure or third-party services

We may restrict or suspend accounts that violate these requirements.

5. Email Marketing Compliance

You are solely responsible for ensuring that your email campaigns comply with all applicable laws, regulations, and industry requirements.

This may include requirements relating to:

• Consent
• Marketing communications
• Data protection
• Unsubscribe requests
• Recipient rights
• Commercial email disclosures
• Sender identification
• Data retention

E-MailPilot provides tools to assist with email marketing but does not guarantee that your campaigns will comply with every law applicable to your business or recipients.

6. Recipient Lists and Data

You are responsible for ensuring that you have the appropriate rights, permissions, and lawful basis to upload and process recipient information through E-MailPilot.

You must not upload or use recipient data that you are not legally authorized to process.

You are also responsible for honoring unsubscribe requests and other legally required recipient preferences.

7. User Content

You retain responsibility for the content you create, upload, store, or distribute through E-MailPilot.

This may include:

• Email copy
• Images
• Videos
• Logos
• Templates
• Subscriber information
• Campaign materials
• Links
• Marketing materials

You represent that you have the necessary rights and permissions to use such content.

You must not upload or distribute content that infringes intellectual property rights, violates applicable laws, or otherwise violates these Terms.

8. AI Features

E-MailPilot may provide artificial intelligence features for content generation, campaign assistance, optimization, or related functionality.

AI-generated content may not always be accurate, complete, original, or appropriate for your intended use.

You are responsible for reviewing AI-generated content before publishing or sending it.

E-MailPilot does not guarantee the accuracy or suitability of AI-generated outputs.

9. Subscription Plans and Payments

Certain E-MailPilot features may require a paid subscription.

Subscription plans may differ in:

• Available features
• Email credits or limits
• Number of campaigns
• Audience or segment limits
• Storage
• Support options
• Usage restrictions

Prices and plan features may be changed from time to time. Any applicable charges will be presented before purchase or renewal.

10. Billing and Renewals

Where recurring billing is available, subscriptions may automatically renew according to the selected billing period unless cancelled before the applicable renewal date.

You are responsible for maintaining valid payment information and reviewing your subscription status.

Failure to complete payment may result in restriction, suspension, or termination of paid features.

11. Refunds and Cancellations

Cancellation and refund eligibility may depend on the applicable subscription plan and purchase terms presented at the time of purchase.

Unless otherwise required by applicable law, fees already paid may not be refundable.

Cancelling a subscription does not necessarily entitle you to a refund for the unused portion of a billing period.

12. Email Deliverability

E-MailPilot does not guarantee that every email sent through the platform will successfully reach its intended recipient.

Messages may be:

• Delayed
• Rejected
• Bounced
• Blocked
• Filtered
• Sent to spam or junk folders

Deliverability may depend on recipient systems, sender reputation, domain configuration, email content, authentication, network conditions, and third-party providers.

13. Analytics and Reporting

E-MailPilot may provide campaign statistics and performance reports.

Analytics may include information such as:

• Deliveries
• Opens
• Clicks
• Bounces
• Unsubscribes
• Engagement
• Campaign performance

These metrics are provided for informational purposes and may not represent perfectly accurate measurements due to technical limitations, privacy features, email clients, and third-party systems.

14. Third-Party Services

E-MailPilot may connect with or rely on third-party services, including email delivery providers, payment processors, hosting providers, analytics tools, AI services, and other integrations.

Your use of third-party services may be subject to their own terms and policies.

E-MailPilot is not responsible for the availability, functionality, or policies of third-party services.

15. Intellectual Property

The E-MailPilot platform, including its software, interface, branding, design, graphics, documentation, and original materials, may be protected by intellectual property laws.

Except where expressly permitted, you may not:

• Copy or reproduce the platform
• Modify or distribute platform components
• Reverse engineer the software
• Attempt to extract source code
• Use E-MailPilot branding without permission
• Create unauthorized derivative works

These Terms do not transfer ownership of E-MailPilot intellectual property to users.

16. User License

Subject to these Terms, E-MailPilot grants you a limited, non-exclusive, non-transferable, and revocable right to access and use the platform for its intended purposes.

This license ends when your account or access to the service is terminated.

17. Service Availability and Changes

We may modify, update, suspend, or discontinue portions of E-MailPilot at any time.

Features may be added, removed, changed, or replaced as the platform develops.

We may also temporarily restrict access for maintenance, security updates, technical issues, or circumstances beyond reasonable control.

18. Account Suspension or Termination

We may suspend or terminate access to an account if:

• These Terms are violated
• The platform is used unlawfully
• The account is involved in spam or abuse
• Security risks are identified
• Payment obligations are not met
• The account creates a risk to the platform or other users
• Required by applicable law

Where appropriate, reasonable steps may be taken to address violations before termination.

19. Disclaimer of Warranties

E-MailPilot is provided on an “as available” and “as is” basis to the extent permitted by applicable law.

We do not guarantee that:

• The service will always be available
• The platform will be completely error-free
• All features will meet every specific requirement
• Email campaigns will achieve particular results
• Emails will always reach recipients
• Analytics will always be completely accurate
• AI-generated content will always be accurate or appropriate
• Third-party services will remain available

20. Limitation of Liability

To the maximum extent permitted by applicable law, E-MailPilot shall not be responsible for indirect, incidental, special, consequential, or similar losses arising from the use of or inability to use the platform.

This may include losses relating to business interruption, lost revenue, lost data, lost opportunities, or campaign performance.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

21. Indemnification

You agree to be responsible for claims, losses, liabilities, damages, and expenses arising from your:

• Violation of these Terms
• Misuse of the platform
• Violation of applicable law
• Unauthorized use of recipient data
• Infringement of third-party rights
• Content or campaigns distributed through your account

This provision applies to the extent permitted by applicable law.

22. Privacy

Your use of E-MailPilot is also subject to our Privacy Policy, which explains how information may be collected, used, stored, and processed.

23. Confidentiality

You should avoid submitting confidential or sensitive information to features where such information is not required.

Where appropriate, users and E-MailPilot should take reasonable measures to protect confidential business information and account data.

24. Governing Law

These Terms shall be interpreted and governed according to the applicable laws and regulations governing the service and the relevant jurisdiction, without limiting any mandatory consumer or statutory rights that may apply.

25. Changes to These Terms

We may update these Terms from time to time.

When changes are made, the revised version will be published on this page and the Last Updated date will be updated.

Continued use of E-MailPilot after the revised Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

26. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

27. Entire Agreement

These Terms, together with the applicable Privacy Policy and other policies referenced by E-MailPilot, constitute the agreement governing your use of the platform, unless separate written terms apply.

28. Acceptance of Terms

By accessing or using E-MailPilot, you confirm that you have read, understood, and agreed to these Terms and Conditions.